100% Onsite  

Position Overview:

The Customer Service Representative 3 will serve in a customer-facing licensing role at the Arizona Department of Revenue. 

Responsibilities include:

• Receiving, processing, and applying payments (cash, checks, debit/credit cards, money orders) to taxpayer accounts.

• Completing daily reconciliation and end-of-day balancing of assigned till.

• Assisting taxpayers with inquiries, license applications, and updates.

• Providing information on licensing laws, rules, and procedures.

Requirements:

 Education: High School Diploma (minimum).

Experience:

•   2+ years of customer service experience.

•   1+ year in a high-production environment.

•   Cash handling experience.

•   Proficiency in Google Suite.

Skills:

•   Excel proficiency.

•   Strong basic math skills.

•   Knowledge of tax processes (preferred).

Other:

•   Local candidates only (must be available for in-person interviews and able to start within 2 weeks of offer).

•   Security clearance required.

Preferred Skills:

• Bilingual proficiency.