Position Overview:

Manning the Unclaimed Property Hotline

The first contact and the liaison between Unclaimed Property and its current and potential clients. This position takes ownership for effectively solving customer issues, complaints and inquiries. 

Specific duties include:

• Managing inbound calls in a timely manner

• Following call CENTER “scripts” when handling different topics

• Identifying customers’ needs, clarify information, research every issue and providing solutions

Document Control

Retrieving, classifying and organizing forms and correspondence, specific tasks include:

• Sign for incoming registered for certified mail

• Sort and Distribute mail

• Produce digital copies of documents for retention purposes

Hybrid Position - candidate will be required to work in the office every Monday (or the following day if that Monday is a holiday), with additional selected days as needed.

Required Skills: record keeping, data entry, customer service skills, phone experience

Preferred Skills: high school diploma or equivalent